How I Learned to Stop Worrying And Love Experience Design
Virtual Presentation at ICOFOM 2024 in Qatar
Session: Future of Museums through Technology and Innovation
ICOFOM (ICOM International Committee for Museology) hosted their 2024 sessions in Qatar, with the theme "The Future of Museums and Museology Practices in a Changing World" (program here). The full schedule of talks is here.
The full talk can be watched / downloaded as a movie from here.
I started this talk with the intention of detailing the steps that go into managing complex interactive experiences effectively. The title was originally "Managing Complex Technology-based Experiences in Narrative Driven Museums".
The talk focused on just the organizational structure that I have found to be effective when faced with complex projects.
The talk's title evolved to "How I Learned to Stop Worrying and Love Experience Design".
I think I may do a series of sessions on this larger topic, since I had so much fun with this one!
%20(1).jpg)
%20(1)%20(1).png)
The structure does away with the traditional organizational hierarchy, and instead suggests a concentric, pyramidal approach. When looked at in plan view, this looks like concentric circles.
The center-most zone is occupied by leadership and experts. The circles widen until the last contains technicians and junior staff. Each domain is represented as a wedge pointing to the middle. It becomes obvious that the different domains have very high cross-pollination and intersection in the "expert zone", whereas it's more domain-specific in the "technician zone".
This is obviously a very rough representation of how it really works. However, I believe this structure is significantly more accurate than the hierarchical model.